Support
Write to us at contact@izuu.net. One person reads that inbox and answers every message, usually within two or three days.
Reporting a bug
A bug is much easier to fix when the report includes these five things:
- The game name — we publish sixteen of them.
- The app version — on the game’s Settings screen, or in the App Store under the game’s page.
- Your device — for example “iPhone 13 mini” or “iPad Air 5th gen”.
- Your iOS version — Settings → General → About → Software Version.
- What happened — what you did, what you expected, what happened instead. A screenshot or screen recording helps more than anything else.
Frequently asked questions
I lost my game progress
Progress is saved on your device, not on our servers, and we have no copy of it. Deleting a game or resetting a device therefore erases it permanently, and it cannot be restored. Reinstalling the game starts a new save.
We know this is frustrating. It is the direct consequence of our games needing no account and no internet connection.
Can I turn off the ads?
Our games are free and advertising is what pays for them, so the ads cannot be removed. You can make them less personalised: open the game, go to Settings → Privacy Options, or use Settings → Privacy & Security → Tracking on your device.
How do I ask you to delete my data?
We store no account and no personal profile, so in most cases there is nothing of yours on our side to delete. If you want us to pass a deletion request on to Google for analytics data associated with your device, write to contact@izuu.net with your device model and roughly when you played. Our privacy policy explains what is collected and by whom.
A game crashes on launch
Try these in order: force-quit the game and reopen it; restart your device; check for a game update in the App Store; if it still crashes, delete and reinstall the game — but note that this erases your progress, as explained above. If none of that works, write to us with the five details listed under “Reporting a bug”.
Will this game come to Android?
Two of our games are on Google Play, and we are gradually bringing more across. If a game page here shows no Google Play button, that game is iOS only for now.
Can I suggest a feature or a new game?
Yes, please do. We read every suggestion that arrives at contact@izuu.net, and several features in our games started as a player’s email.